Proactive Services | GIGA S1 | GIGA S2 | GIGA S4 |
Onsite Support Visits | 1 | 2 | 4 |
Unlimited Remote Support | |||
Endpoint Management Proactive Management for Desktops and Laptops, Support to End Users | |||
Asset Management We will maintain the IT Assets inventory and provide you access to view. | |||
Endpoint patches | |||
Helpdesk Portal ITSM Portal for all users to view the ticket status. Account Owners can view All Tickets, Risks, Reports | |||
Servers Administrator We will manage your Servers for availability , perfomance and security. Upto 3 Servers Included | |||
Network Administration We will manage your Network Switches and Firewall Upto 3 Switches and 1 Firewall, 5 Access Points | |||
IP Telephony We will manage your Network Switches and Firewall Upto 3 Switches and 1 Firewall | Add On | Add On | Add On |
CCTV We will manage your Network Switches and Firewall Upto 3 Switches and 1 Firewall | Add On | Add On | Add On |
Backup Management Automated monitoring and problem resolution if your backup is compliant. | |||
Proactive server monitoring We’ll monitor your server 24/7 so you don’t have to | Add On | ||
Active Network Monitoring Up to 30 devices, including switches servers and firewalls, are actively monitored for problems 24/7 | Add On | ||
Annual Strategic Review We’ll monitor your server 24/7 so you don’t have to | |||
SLA | |||
Dedicated Hotline |
Giga Standard IT Service
Manage IT Services for Growing SMEs
Don't Have IT Team and need to improve IT Operations?
Get Covered by Giga Standard Plan for Managed IT Services
Under the Giga Standard Plan, you will get comprehensive IT day-to-day support, preventive maintenance, and monitoring services. Our IT experts will ensure your systems are running optimally and securely, while providing you with the peace of mind that your IT infrastructure is in safe hands. With Giga Plan, you can rest assured that your IT needs are taken care of and IT operations will be smooth.
What is Included in it Giga Standard Plan?
Managed IT Services
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Managed Desktops and Laptops
- Managed Servers
- Managed Network
- Managed Backup
- 24×7 IT Infra Monitoring
- Asset Management
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End to End IT Infrastructure Support
ITSM Process and Reports
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Dashboard – ITSM Dashboard to gain insight into your Tickets and IT Environment.
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Reports – Stay informed and make sure you’re always on top of your IT operations.
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Process – Get the ITSM Policies and process implemented.
Value Added Services
- Security Controls- We will configure the essential security controls. Level of controls depends on tools available.
- Gap Analysis – We will do the annual Gap Analysis.
- Consulting – You can get the advise for growing IT needs.
Benefits of Gigs Standard Plan
Unlimited Hours and Tickets
Pay per hour based on time & effort on each ticket. Subscribe for a plan and use for it a one year.
End to End IT Services
We Support End to End IT Infrastructure Components. You under one plan you get support for any IT Assets.
Continuous Improvement
Our ITSM Process will enable continuous improvement in IT Environment to cover the Risks.
Get a Virtual IT Department
Get Access to Larger and Professional IT Support Team with Dedicated Support number. Your employees can get quick IT Services.
Fast Response SLA
You will get response within 15 minutes for your tickets and we target to resolve tickets within SLA Period.
IT Helpdesk Application
Submit and Track your tickets on Mobile App with Ease. Get Reports on Mobile and Web App.
Leave your IT Worries on Us and Focus on your Core Business!
Our IT Team is here to provide you with the best in class IT services, ensuring that all of your IT needs are taken care of. You will get People, process and technology with one contract.
