Break Fix Support | MEGA S10 | MEGA S20 | MEGA S50 |
Hours of Support | 10 Hours | 20 Hours | 50 Hours |
Endpoint Support | |||
Server Support - L1 | |||
Network Support - L1 | |||
CCTV and Door Access | |||
Structured Cabling | |||
Tickets for Problems and Installations | |||
ITSM Portal to View the Tickets and Plan Consumption | |||
4 Hours Response SLA |
Mega Standard IT Service
Fixed Hours Plans for Startups & MSMEs
Pay as You Go for
Quick and Reliable IT Services
This Plan offers a convenient solution for business owners who require minimal IT assistance. Our support team ensures that any issues you encounter will be promptly resolved. Additionally, whether you need break fix support or help with new installations and configurations, your job will be completed on time.
You can eliminate the hassles of IT Operations and trust that your needs will be met. Whether you need basic support like setting up emails, devices or maintaining websites, or more advanced assistance with servers and file sharing, we have a suitable plan for you. Regardless of the size or stage of your business's growth, our IT support plans guarantee thorough care. You can easily transition to different plans whenever necessary.
Benefits of Mega Standard Plan
Cost Effective and Various Plan Options
Pay per hour based on time & effort on each ticket. Subscribe for a plan and use for it a one year.
End to End IT Support Services
We Support End to End IT Infrastructure. You get under one plan support for many IT Assets.
Break Fix or New Requests
You can utilize the support hours for problems or new installations and configurations.
Your Own IT Team
Get Access to Larger and Professional IT Support Team with single point of contact. Your employees can get quick IT Services. Dependency not on any single person for support.
Fast Response SLA
You will get response within 120 minutes for your tickets and we target to resolve tickets within SLA Period.
IT Helpdesk Access
Support requests can be submited with Various Channels, ITSM Application, E-Mail , WhatsApp and Calling. Submit and Track your tickets on ITSM Web Portal.
