Mobile App Privacy Policy

Last Updated : 21-12-2023

Welcome to our ITSM Staff use app! This Privacy Policy is intended to inform you about how we collect, use, and disclose your personal information when you use our mobile app. This app is for Decoding IT Solution’s staff only. It is not for any public or customer use.

Information We Collect

When you use our mobile app, we may collect certain information from you. This may include:

  • Your organisation name, email address, and other contact information if you choose to provide it.
  • Device information, such as your device type, operating system, and unique device identifiers
  • Usage data, such as the features of our app that you use, the time and duration of your usage, and any error logs

How We Use Your Information

We use the information we collect to provide and improve our mobile app, personalize your experience, and communicate with you. Specifically, we may use your information to:

  • Respond to your inquiries and provide customer support
  • Analyze usage trends and improve our app’s functionality and performance
  • Send you updates, promotions, and other relevant information about our app

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your information with trusted third-party service providers who assist us in operating our app, conducting our business, or servicing you.


We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will be effective immediately upon posting.

If you have any questions or concerns about our Privacy Policy, please contact us at [email protected].