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When it comes to managing your IT infrastructure, it’s crucial to have a reliable and efficient system in place. This is where Managed Services Providers (MSPs) come in. They offer a range of plans tailored to meet the specific needs of businesses. In this article, we will compare two common types of plans offered by MSPs: Break Fix and Proactive Maintenance for IT.

Break Fix

The Break Fix model is a reactive approach to IT maintenance. Under this plan, businesses only seek assistance from an MSP when something breaks or malfunctions. The MSP is then responsible for fixing the issue and restoring the system to its normal operation.

While the Break Fix model may seem convenient for some businesses, it has its drawbacks. One major disadvantage is the potential for significant downtime. Since the MSP is only called upon when a problem arises, businesses may experience prolonged periods of system unavailability, resulting in lost productivity and revenue.

Moreover, the Break Fix model often leads to unexpected expenses. Since there is no proactive monitoring or maintenance, businesses are caught off guard by sudden breakdowns, and the cost of repairs can be substantial. These unexpected expenses can strain a company’s budget and hinder its growth.

Proactive Maintenance for IT

Unlike the reactive nature of the Break Fix model, Proactive Maintenance for IT focuses on preventing issues before they occur. Under this plan, MSPs take a proactive approach to monitor and maintain the client’s IT infrastructure.

Proactive Maintenance involves regular monitoring, system updates, security patches, and performance optimizations. MSPs use advanced monitoring tools to identify potential problems and address them before they escalate into major issues. By continuously monitoring the system, MSPs can detect early warning signs and take necessary actions to prevent downtime and data loss.

This approach not only minimizes the risk of system failures but also ensures the overall health and longevity of the IT infrastructure. With Proactive Maintenance, businesses can have peace of mind knowing that their systems are being monitored and maintained by experts, reducing the chances of unexpected breakdowns and costly repairs.

Benefits of Proactive Maintenance

Opting for Proactive Maintenance for IT offers several benefits for businesses:

  1. Reduced Downtime: By addressing potential issues before they become major problems, businesses can minimize downtime and maintain productivity.
  2. Cost Savings: Proactive Maintenance helps businesses avoid costly repairs and unplanned expenses, allowing them to allocate resources more efficiently.
  3. Enhanced Security: Regular updates and security patches ensure that the IT infrastructure is protected against the latest threats and vulnerabilities.
  4. Improved Performance: Continuous monitoring and optimization help optimize system performance, resulting in faster and more efficient operations.
  5. Strategic IT Planning: MSPs offering Proactive Maintenance can provide valuable insights and recommendations for future IT investments and upgrades.


While the Break Fix model may seem convenient in the short term, businesses can benefit greatly from opting for Proactive Maintenance for IT. By investing in a proactive approach to IT management, businesses can minimize downtime, reduce costs, enhance security, and improve overall system performance. Choosing the right plan offered by a Managed Services Provider is essential for ensuring the smooth and efficient operation of your IT infrastructure.

Decoding IT Solutions is Managed Services provider focused and providing the various plans for Small and Mid Size Companies. Please check our plans on Services Page.

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