Flex IT Services

⚡ Annual Agreement · Billed Monthly

IT Support That Flexes
With Your Business

Hire an IT team, without the full-time headcount.

Choose the monthly hours that fit your business, and move up or down at renewal. A predictable monthly plan so your team always has expert IT cover on a small subscription.

View Plans in Portal →
✓ Hours carry forward ✓ Monthly billing ✓ Remote & onsite ✓ Dedicated technician
Support Dashboard — This Month
Flex - Hours 20 Plan Active
Hours Used
14
of 20 hrs this month
⏱ 6 hrs remaining
Tickets
∞
Unlimited tickets
✓ No ticket cap
💻
Outlook not syncing — Ahmed
Remote · 45 min
Resolved
📱
New laptop setup — HR team
Onsite · 2 hrs
Done
🔒
VPN access — remote staff
Remote · In progress
In Progress
Flex IT Services

Buy a Bank of Support Hours

Unlimited ticket raises — the clock only runs while we’re actively working. Unused hours carry forward to the end of your term.

🎁 Trial Available MegaFix SME 5
5
Five Hours Support/Month
Support Hours — 5 hours/moOnsite — UnlimitedL1 + L2 Support8×5
What’s included
  • ✓ Network Support L1/L2
  • ✓ Onsite visits included
  • ✓ Server Support L1/L2
  • ✓ Unlimited helpdesk tickets — L1 + L2, 8×5
  • ✓ Endpoint Support Services
MegaFix SME 10
10
More hours, first onsite visit included
Support Hours — 10 hours/moOnsite — UnlimitedL1 + L2 Support8×5
What’s included
  • ✓ Network Support L1/L2
  • ✓ Onsite visits included
  • ✓ Server Support L1/L2
  • ✓ Unlimited helpdesk tickets — L1 + L2, 8×5
  • ✓ Endpoint Support Services
MegaFix SME 20
20
Growing businesses with regular onsite needs
Support Hours — 20 hours/moOnsite — UnlimitedL1 + L2 Support8×5
What’s included
  • ✓ Network Support L1/L2
  • ✓ Onsite visits included
  • ✓ Server Support L1/L2
  • ✓ Unlimited helpdesk tickets — L1 + L2, 8×5
  • ✓ Endpoint Support Services
💳
Sign up or compare all Flex plans in the Client Portal
Full plan details, add-ons, and billing — all inside your secure portal account.
Open Portal →

ℹ Rollover hours stay valid to the end of your term.

Employee IT Problems

What Your Hours Cover

Day-to-day IT problems your team actually runs into. Use your bank of hours on any of these — no separate quote, no argument about whether it is in scope.

✓
Microsoft 365 issues Outlook, Teams, SharePoint and OneDrive — access, sync and licensing.
✓
Laptop & desktop troubleshooting Slow machines, crashes, boot failures and hardware faults.
✓
Wi-Fi & network problems Dropouts, weak coverage, VPN and connectivity that comes and goes.
✓
Printer issues Drivers, stuck queues, scan-to-email and shared printer access.
✓
Software installation Installs, updates, licensing and compatibility checks.
✓
New employee setup Accounts, device, mailbox and access ready for day one.
✓
Email problems Delivery failures, spam, mailbox rules and shared mailboxes.
✓
Basic security assistance Suspicious email checks, MFA setup and password resets.
✓
Remote troubleshooting A secure remote session, so most issues never need a site visit.
✓
Occasional onsite support An engineer on site when the problem genuinely needs hands on it.

Not sure whether something counts? Ask. If it is an employee IT problem, it is almost certainly covered.

Every Plan

Everything Included As Standard

No hidden extras. Whether you’re on the entry plan or the largest Flex bundle, every plan includes these foundations.

💻
Remote Support Certified technicians connect securely to resolve issues fast — no waiting for a site visit for common problems.
🔑
M365 & Email Support Outlook, Teams, SharePoint, OneDrive, Exchange — full Microsoft 365 support included across all plans.
📱
Device Setup & Config New user onboarding, laptop setup, printer config, peripheral troubleshooting — sorted remotely or onsite.
💪
Ticketing & Tracking Every request logged in our ITSM portal. Full history, SLA tracking, and a transparent record of time spent.
📊
Monthly Usage Report A clear report each month: hours used, issues resolved, onsite visits taken, and balance carried.
🌀
Network & Connectivity Wi-Fi drops, VPN issues, router config, remote access setup — network fundamentals covered on every plan.
Simple Process

How It Works

From sign-up to resolved — three straightforward steps.

Step 01
📝
Choose Your Plan

Pick the Flex hours bundle that matches your team’s monthly support needs. Sign up directly in the Client Portal.

›
Step 02
📞
Raise a Ticket

Log an issue via the portal, email, or phone. Our team acknowledges same day — the top plan gets moved to the front.

›
Step 03
🔧
We Resolve It

A certified technician works remotely or onsite. Time is tracked transparently against your monthly hours bundle.

›

Ready to Get Started?

Sign up for any plan directly in the Client Portal. No contracts, no setup fees — just reliable IT support from day one.

Open Client Portal →
Not Sure Yet?

Let’s Find the Right Plan Together

Our team can walk you through the Flex plans and help size the right hours bundle for your team’s actual workload. No obligation.

How we deliver
The Decoding IT Way

A structured process from first conversation to long-term results — the same approach for every client, every time.

Explore our approach
Not sure which fits?
Find the right plan

Answer four questions and see which plan fits — with the reasoning shown, not just a name. No sign-up.

Find your plan
Fully Managed Services
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Extend Your Team
🤝MegaAssistCo-managed L2/L3 support for your datacentre bundled as Fixed Hours⚙️GigaExtendCo-managed IT Service for organisations with complex environments — managed by an L2/L3 specialist team🧭TeraConsultGap assessment and consultancy for infrastructure, security, risk and complianceCompare all services →
Get in touch
Call Oman+968 22844777
Call UAE+971 55 125 9411
Call India+91 8285426454
Email Us[email protected]