Hourly IT Support
Hourly IT Support for Your Business
No retainer, no commitment. Buy prepaid support hours and use them whenever your business needs professional IT help — on your terms.
The right support model for growing businesses
Not every business needs a full-time IT team. If you have occasional but critical IT needs, our hourly support model gives you professional help without the overhead.
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SMEs & Branch Offices Businesses with 5–100 staff who need reliable IT without a full-time hire
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Break-Fix Situations Hardware failures, network outages, system errors that need fast resolution
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New Installations Setting up servers, workstations, networks, or Microsoft 365 for new offices
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Project-Based Work One-off IT projects that don’t justify an ongoing contract
How It Works
Get professional IT support in three simple steps. No paperwork, no delays.
Choose Your Plan
Pick the Mega Fix plan that matches your business size and expected IT needs. Start small and scale up anytime.
Raise a Ticket
Submit your request via the ITSM portal, email, or phone. Our team acknowledges within 120 minutes.
Get It Resolved
A certified engineer is assigned, works on your issue remotely or on-site, and closes the ticket with full notes.
Everything Your Business Needs
Cost-Effective & Flexible
Pay per hour based on time and effort. Buy what you need, use it across the year — no wasted budget on unused retainers.
End-to-End IT Coverage
One plan covers endpoints, servers, networking, CCTV, and structured cabling. One agreement, complete infrastructure support.
Break-Fix & New Requests
Use hours for problem resolution or new installations and configurations. Fully flexible — no restrictions on ticket type.
Your Dedicated IT Team
A single point of contact for all IT requests. Your staff get fast, professional help without going through multiple vendors.
Fast 2-Hour Response SLA
Every ticket acknowledged within 120 minutes. Every issue resolved inside the agreed SLA period — backed by contract.
Full ITSM Portal Access
Log in to your portal to submit tickets, track progress, view hours consumed, and download service reports anytime.
What’s Covered
From desktops to servers, your IT infrastructure is in good hands.
Choose Your Support Package
Prepaid annual support hours that fit your business. All plans include full IT coverage with SLA-backed response.
Mega Fix is Decoding IT’s prepaid hourly IT support product. Buy a block of hours at the start of the year and draw from your balance whenever you need IT help — for break-fix issues, new installations, or anything in between. All plans include ITSM portal access to track every ticket and your remaining hours.
Ideal for micro-businesses, home offices, or branch offices with minimal IT needs.
- Endpoint support (desktops & laptops)
- Server support — Level 1
- Network support — Level 1
- CCTV & door access
- Structured cabling
- Problem & installation tickets
- ITSM portal access
- 4-hour response SLA
Perfect for small offices of 10–30 staff with regular IT requests and occasional new setups.
- Endpoint support (desktops & laptops)
- Server support — Level 1
- Network support — Level 1
- CCTV & door access
- Structured cabling
- Problem & installation tickets
- ITSM portal access
- 4-hour response SLA
Suited for growing teams of 30–60 staff with active IT infrastructure and regular projects.
- Endpoint support (desktops & laptops)
- Server support — Level 1
- Network support — Level 1
- CCTV & door access
- Structured cabling
- Problem & installation tickets
- ITSM portal access
- 4-hour response SLA
For larger offices or multi-location businesses with high IT demand across the year.
- Endpoint support (desktops & laptops)
- Server support — Level 1
- Network support — Level 1
- CCTV & door access
- Structured cabling
- Problem & installation tickets
- ITSM portal access
- 4-hour response SLA
Need more hours or a custom package? Contact us for a tailored quote.
The IT Partner You Can Trust
We don’t just fix problems — we bring the expertise, tools, and processes of an enterprise IT team to your business.
10+ Years of IT Experience
Serving businesses in Oman and the UAE since 2013 across industries including retail, healthcare, and construction.
Microsoft & Vendor Certified
Our engineers hold Microsoft, Cisco, and vendor certifications — giving you confidence in every solution deployed.
In-Country Presence
Based in Muscat, Oman with on-site capability across the region. Fast response when remote support isn’t enough.
Enterprise Tools, SME Pricing
We use the same ITSM, monitoring, and security tools as enterprise IT departments — priced for small businesses.
SLA-Backed Commitments
Every plan comes with contractual SLAs. We’re accountable to your uptime, not just doing our best effort.
Scalable as You Grow
Start with Mega Fix hourly support and scale to our fully managed IT or security services as your business expands.
Ready to Get IT Sorted?
Start with a Mega Fix plan that fits your business today. Our team will walk you through the options and get you set up fast.