Managed Solutions
Your Infrastructure.
Our Deep Expertise.
We integrate with your IT team as specialised L2/L3 engineers — handling complex infrastructure, patching, and upgrades while you retain full control and visibility.
Co-Managed Infrastructure Services
Enterprise-grade L2/L3 support across compute, storage, backup, cloud, and end-user infrastructure. Unlimited incidents per product area, included.
- Full L2/L3 support for Nutanix AOS/AHV and VMware ESXi/vSAN clusters
- Proactive health monitoring: CVM alerts, disk failures, capacity thresholds
- Hypervisor patching, firmware upgrades, and lifecycle management
- VM provisioning, migration, snapshot, and workload rebalancing
- Performance tuning, resource governance, and capacity planning
- Incident response with root-cause analysis and documented resolution
- Full Veeam v12 management: job configuration, scheduling, and alerting
- Quarterly DR runbook testing with documented RTOs and recovery evidence
- Immutable backup copies to Azure Blob and/or offsite hardened storage
- Veeam ONE monitoring with proactive capacity and performance alerts
- Retention policy governance aligned to business and compliance requirements
- Rapid restore support: granular item recovery through full-system failover
- Firewall rule management, firmware upgrades, and VPN administration
- SD-WAN policy configuration and WAN link health monitoring
- VLAN, core switching, and wireless infrastructure management
- Network performance baselining and capacity planning
- Security policy review and hardening aligned to best practices
- Incident response with root-cause analysis and documented resolution
- Exchange Online mailbox, policy, and routing management
- Entra ID governance: groups, roles, conditional access
- Intune device compliance and MDM policy management
- License optimisation and quarterly usage reviews
- Azure/AWS IaaS VM management and patching
- Cost governance: rightsizing, reserved instance planning
- Network security group and firewall rule management
- Cloud backup policy and recovery management
- Citrix DaaS and AVD image management and updates
- Session host scaling policy and profile management
- Performance monitoring and bottleneck resolution
- Application delivery and published desktop management
- Wazuh SIEM deployment, tuning, and alert triage
- EDR policy management and endpoint hardening
- Vulnerability management and remediation tracking
- Security incident response and forensic support
What Every Client Gets
No ticket caps. Raise incidents, change requests, and technical queries with our certified engineers at any time, covered in your monthly fee.
A structured review of your environment each month — capacity trends, open risks, upcoming maintenance, and a forward-looking action plan.
We maintain your patch posture across hypervisors, storage, cloud, and endpoints. All upgrades coordinated with you and executed in maintenance windows.
A single named contact who knows your environment, attends quarterly business reviews, and ensures our delivery aligns with your strategic goals.
Ready to Strengthen Your IT Team?
Talk to our solutions team about co-managed services tailored to your infrastructure, team size, and growth plans.